Opt-In Process

1. User Engagement: Patients are introduced to the messaging service when they schedule a surgical consultation or visit our website.




2. Consent Request: On the intake form (either in person or online), patients are informed that they will receive automated text messages related to their surgical care, including pre- and post-op instructions, reminders, and updates.




3. Clear Consent: Patients explicitly agree to receive messages by checking an opt-in box on the form. The consent form clearly states the type of messages they will receive, the frequency, and potential data rates, as well as the option to opt out at any time by replying “STOP.”




4. Confirmation Message: Once patients submit the form, they receive a confirmation SMS with the following content: “Thank you for opting in to receive updates from [Your Company Name] regarding your surgical care. Message frequency may vary. Message and data rates may apply. Reply STOP to opt-out.”




5. Opt-Out and Privacy Policy: Instructions on how to opt-out (by replying “STOP”) are always included in each message. Additionally, a link to our Privacy Policy ([link]) is provided, outlining how we handle their data.

Privacy Policy

At Periops (“we,” “us,” or “our”), we prioritize your privacy and are committed to protecting the personal information you provide to us when using our services. This Privacy Policy explains how we use Twilio and what data we collect, store, and share.

1. Information We Collect: When you use our services, we may collect the following types of information via Twilio:- Contact Information: Including phone numbers and email addresses provided when users interact with our services.
   – Messages and Communication Data: Content of SMS, calls, and other communications processed via Twilio.
   – Usage Data: Information on how you interact with our services, such as timestamps, delivery reports, and call logs.

    

   2. How We Use Twilio

   We use Twilio as a third-party service to handle communications, including but not limited to:

   – Sending and receiving SMS messages
   – Making and receiving phone calls
   – Supporting our customer service and account notifications

   Twilio acts as a data processor, and we use their services to ensure secure and reliable communication between you and our platform.

   3. How We Use Your Data

   We may use the personal information collected through Twilio for the following purposes:

   – To provide, maintain, and improve our services
   – To communicate with you regarding service updates, security alerts, and other notifications
   – To comply with legal obligations and enforce our rights

   4. Sharing of Your Data

   We do not sell or rent your personal data to third parties. We may share your information under the following conditions:

   – With Service Providers: We share your information with Twilio as necessary to perform the communications services you’ve requested.
   – For Legal Compliance: We may disclose information where required by law or legal processes.

   5. Data Retention

   We retain personal data collected through Twilio for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws.

   6. Security

   We use industry-standard security measures to protect your data. Twilio also implements security protocols to safeguard communications data.

   7. Your Rights

   Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, or delete your data. To exercise your rights, please contact us at contact@perioportho.com.

   8. Updates to This Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

   9. Contact Us

   If you have any questions or concerns about our Privacy Policy or how your data is handled through Twilio, please contact us at:

Compliance Department

PeriOp Ortho LLC

compliance@perioportho.com